“To date the system has helped to identify £4 Billion in cost avoidance estimates.”
- Health Service Journal
Overview
Background: A Global Issue
Escalating increases in health care costs continue to cause focus on efficiency and effectiveness of expenditures
Operational statistics may be aggregated in many places but are rarely available centrally for performance improvement
The Problem
A national health service wanted a means of publishing key performance metrics and cost avoidance estimates for all of its hospital providers, health services purchasers, and monitoring organizations throughout the country
Initial goal: identify potential areas for improvement and efficiency, and make best use of public funding to deliver quality patient care
Initial categories of information included clinical effectiveness, prescribing, and workforce
Requirements for the national indicators included historical trends, rankings, and groupings to show best practices and illustrate avoidable cost estimates for any services not meeting the targets
Approaches
Joint development project between data provider organization and TWHS as design and technology provider
Large-scale business intelligence system design, development and deployment
Rapid application development
Extensive prototyping
Solutions
National business intelligence solution capable of maintaining, analyzing, and presenting data from all acute-care hospitals, health care purchasers/commissioners, and supervisory organizations
Presentation of key performance metrics in a simple yet effective manner for use in performance improvement by chief executives, finance directors, medical directors, and operational senior managers
Results To Date
National visibility and transparency in health care performance
Better care through improved clinical performance
Better value through improved operational performance
Appropriate improvement targeting for non-conformant providers and purchasers
Increased efficiency through data integration and transparency
Leveraged information for better decision making and collaboration
Case Study Details
Why TWHS?
Proven industry experience and familiarity with national health services and governmental organizations
Proven innovation with visually-driven performance improvement systems design, development and deployment
Rapid application development methodology and technologies
Proven business intelligence technology
Experience with rapid delivery timelines where failure is not an option
